All Paraphilia products are handmade and unique. We strive to create heritage pieces designed to last a lifetime. For that reason, all of our non-consumable products have a lifetime guarantee for manufacturing defects. If your item has a manufacturing defect please email HYPERLINK "mailto:firstname.lastname@example.org"email@example.com to request repair or replacement.
Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item except the case of manufacturing defect. Once these items leave our warehouse they are considered used and unsalable. Please be sure to inspect your items upon receipt and contact us regarding any manufacturing defects at HYPERLINK "mailto:firstname.lastname@example.org"email@example.com.
Conditions: All products with manufacturing defects must be returned to Paraphilia LLC for inspection prior to repair or replacement. We like to learn from our mistakes so that we don’t make them on future products. If it is determined that damage occurred from improper use or treatment of any product, a replacement will not be provided and the original item will be returned to you.
As all items are handmade using natural materials variation in color, texture, grain pattern, size, and shape will occur. These natural variations (including but not limited to minor scaring or marks on leather items) do not constitute manufacturing defects.